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Customer Experience How Service NSW navigated multiple crises by adopting a digital product mindset How Service NSW navigated multiple crises by adopting a digital product mindset Jun 28, 2024 Based on that roadmap, ADAPT believes Service NSW is becoming an Exponential Enterprise. ADAPT’s assessment focuses on the value it delivers to the 8 million people who live in the state and its methods for achieving this value. Read More
Customer Experience How Northern Beaches Council is hitting ESG goals and building a resilient and trustworthy community How Northern Beaches Council is hitting ESG goals and building a resilient and trustworthy community May 24, 2024 Northern Beaches, like other local councils across Australia, has a challenge when it comes to digital transformation. The sheer breadth and diversity of services and operating structures means that a unified, resourced and funded “top-down” approach can be difficult to achieve. Read More
Customer Experience How the modernisation journey empowers the community How the modernisation journey empowers the community May 15, 2024 ADAPT spoke with the organisation’s CIO and CISO Rowan Dollar about his modernisation journey. Rowan takes care of cyber resilience, the IT operating model and the technology stack – his vision is to ‘empower teachers to prepare students for the world they will find themselves in.’ Read More
Security & Risk Enhancing Security in a Changing Risk Environment – An Australian Organisation’s Reinvigorated Approach Enhancing Security in a Changing Risk Environment – An Australian Organisation’s Reinvigorated Approach Mar 21, 2024 This case study will explore how the organisation navigated their journey to become secure and resilient by developing better security governance and risk management design. Read More
Data Platforms & Strategy How to Become Insights ​​​​Driven​ How to Become Insights ​​​​Driven​ Jan 25, 2024 Global data, analytics and technology organisation, Equifax, is actively working to enhance the customer experience by harnessing valuable data insights. Read More
AI & Innovation How Carsales is using AI to evolve the customer buying journey and corner a global market How Carsales is using AI to evolve the customer buying journey and corner a global market Dec 8, 2023 This case study will reveal how Carsales, an Australian ‘digital-by-design organisation used AI to do so. Read More
Technology Modernisation Lessons Learnt when Becoming More Insight-Driven and Data Enabled in Utilities Lessons Learnt when Becoming More Insight-Driven and Data Enabled in Utilities Sep 1, 2023 In executing on this strategy, the respondent focused on stakeholder management, data management, governance, and empowering stakeholders. This approach is supporting the organisation's transition to a data-driven strategy. Read More
Security & Risk How to Apply DevSecOps with Culture Change to Safeguard Business Value How to Apply DevSecOps with Culture Change to Safeguard Business Value Aug 30, 2023 In speaking with their Infrastructure Leader, ADAPT found that making change personal–and focusing on a service mindset–was key to its success. Read More
Cloud & Infrastructure Provide a Developer Platform that Harnesses Multi-Cloud and Delivers Better Outcomes, Faster Provide a Developer Platform that Harnesses Multi-Cloud and Delivers Better Outcomes, Faster May 24, 2023 This case study describes how this retail organisation envisioned and executed upon elevating business maturity and driving value realisation. Read More
Technology Modernisation Lessons From Gold Coast Health on Its Journey Towards Exponential Business Maturity Lessons From Gold Coast Health on Its Journey Towards Exponential Business Maturity May 10, 2023 Since its inception in 2012, GCH has significantly grown in scope, and its vision is to offer sustainable and high-quality health care services. A number of challenges are emerging within the Australian health sector, including workforce shortages, high service demand, poor patient experience and significant operational inefficiencies. Read More
Data Platforms & Strategy Build Consensus, Trust and Experience to Execute on Your Data Strategy Build Consensus, Trust and Experience to Execute on Your Data Strategy Apr 24, 2023 The report describes how these barriers often prevent organisations from realising the outcomes of their data strategies. Among these barriers are inconsistencies in data culture, decision processes, IA and business accountability. Read More
Customer Experience Enable Excellent Patient Care with Better Digital Literacy Enable Excellent Patient Care with Better Digital Literacy Apr 20, 2023 Western Health provides acute hospital care, community healthcare and residential aged care services in Melbourne’s western suburbs. It provides these services in the local government areas of Brimbank, Hobsons Bay, Hume, Maribyrnong, Melton, Moonee Valley, Moorabool, Wyndam and Wyndham North. Read More
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