Customer Experience

Executive Leadership & Strategy CFOs Move Beyond Cost Optimisation to Drive Growth and Take a Bigger Role in Tech Decisions CFOs Move Beyond Cost Optimisation to Drive Growth and Take a Bigger Role in Tech Decisions Jan 5, 2026 ADAPT’s CFO Edge Survey reveals how CFOs are pivoting to growth, co-driving tech decisions amid low AI readiness. Read More
Technology Modernisation The Human Edge: How CFOs and Their Teams Can Lead Strategic Value Creation Through the Power of Personality and Being Human The Human Edge: How CFOs and Their Teams Can Lead Strategic Value Creation Through the Power of Personality and Being Human Nov 19, 2025 Florian Pecher explores the human edge in AI-era finance, highlighting team effectiveness, self-awareness and the evolving CFO role. Read More
Data Platforms & Strategy From Platform to Profit: CFO Imperatives in Australia’s Age of AI & Tech Disruption From Platform to Profit: CFO Imperatives in Australia’s Age of AI & Tech Disruption Nov 19, 2025 Victor Dominello and Dom Price explore leadership, AI, and evolution—showing why trust, agility and culture matter more than technology. Read More
Technology Modernisation Fuelling Finance Transformation Through AI and Digital Mindset Fuelling Finance Transformation Through AI and Digital Mindset Nov 17, 2025 Bendigo and Adelaide Bank’s Ali Mehfooz highlights how collaboration, digital skills and AI experimentation drive a modern, value-focused finance team. Read More
Technology Modernisation How Can Technology Vendors Drive Brand Relevance and Influence? How Can Technology Vendors Drive Brand Relevance and Influence? Oct 29, 2025 With budgets tightening and AI accelerating, vendors must prove value, simplify complexity, and speak to executive priorities to stay relevant. Read More
Technology Modernisation Simplify, Secure, Scale Simplify, Secure, Scale Sep 2, 2025 Loren, David & Chris share how gaming, banking & defence leaders cut complexity to drive speed, innovation & resilience in Australia. Read More
Customer Experience Customer-Centric Transformation, ​Not Just Internal Digitisation​ Customer-Centric Transformation, ​Not Just Internal Digitisation​ Aug 6, 2025 Despite strong intent, many firms struggle to act on feedback—vendors can bridge the gap to real customer-first transformation. Read More
Customer Experience International Women’s Day 2025: Amplifying Voices, Accelerating Action for Aussie Women in Tech International Women’s Day 2025: Amplifying Voices, Accelerating Action for Aussie Women in Tech Aug 5, 2025 International Women's Day 2025 is a moment to reflect, celebrate, and push forward. This year's theme, "Accelerate Action," highlights the importance of driving meaningful, sustainable progress for women in every industry—especially in technology, where gender gaps are still prevalent. Read More
Cloud & Infrastructure Taming Hybrid, Mastering FinOps & Building Future-Ready Infrastructure for AI at Scale Taming Hybrid, Mastering FinOps & Building Future-Ready Infrastructure for AI at Scale Jul 30, 2025 Gabby Fredkin outlines hybrid cloud, FinOps, team skills, and business alignment as key to evolving infrastructure strategies. Read More
Customer Experience Revolutionise your CRM: Transform Service and Sales with AI Revolutionise your CRM: Transform Service and Sales with AI Jun 27, 2025 Explore how AI and smarter design can fix service delays, reduce churn, and cut costs—Australia lost $5.4B in 2024 to broken customer experiences. Read More
Customer Experience “Ridiculously Easy to Do Business With” – Serving a New Generation of Customer Wants, Needs and Expectations “Ridiculously Easy to Do Business With” – Serving a New Generation of Customer Wants, Needs and Expectations Jun 27, 2025 David Avrin reveals why ease, speed, and emotional connection—not just AI—drive loyalty in a market where 52% switch after one poor experience. Read More
Customer Experience CIOs are Investing in Digital Skills and Leadership to Drive Execution​ CIOs are Investing in Digital Skills and Leadership to Drive Execution​ May 16, 2025 Tech alone won’t transform business—people will. Discover how Australian CIOs are addressing skills gaps, resistance, and culture to turn digital ambition into real-world execution. Read More
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